Huntington Bancshares - Crystal, MN
posted 2 months ago
As a Customer Experience Banker at Huntington National Bank, you will be part of a welcoming and inclusive team environment where your contributions are valued and empowered. This role is designed for individuals who are passionate about helping customers achieve their financial goals. You will serve as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business customer relationships. Your primary responsibility will be to proactively identify customers' financial goals and needs, recommending appropriate deposit and banking products and services to meet those needs. In this position, you will process customer transactions accurately and efficiently while balancing your daily activities. Providing exemplary customer service is paramount, and you will be expected to resolve customer issues effectively. You will also be responsible for educating customers on consumer deposit products and identifying opportunities to enhance customer relationships through a disciplined sales process. This includes following up with new customers, making outbound calls, and sourcing referrals from existing customers and partners. Additionally, you will be expected to adhere to all operational, security, risk, and regulatory policies and procedures. Demonstrating strong skills in sales, customer service, relationship management, banking, communication, and presentation will be essential to your success in this role. Other duties may be assigned as needed to support the branch's objectives and customer needs.