Customer Experience Banker - Dover, OH

Huntington Bancshares - Dover, OH

Full-time - Entry Level

Dover, OH

1,001-5,000 employees

Management of Companies and Enterprises

About the position

The Customer Experience Banker serves as a concierge for walk-in customers at Huntington Bank, focusing on retaining and growing consumer and business customer relationships. This role involves identifying financial goals, recommending appropriate banking products, processing transactions, and providing exemplary customer service.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Requirements

• 1 year customer service in banking, financial services or goal driven retail sales.
• High School Diploma OR Bachelor's Degree.

Nice-to-haves

• Bachelor's Degree
• Cash handling skills preferred but not required
• Comfort with technology such as mobile services and online banking services is a plus.