Customer Experience Banker - Edina, MN (50th & Drew)

0101 The Huntington National Bank - Minneapolis, MN

Full-time

Minneapolis, MN

About the position

The Customer Experience Banker Non NMLS role at Huntington is designed to empower branch colleagues to assist customers in achieving their financial goals. This position serves as a Financial Concierge for walk-in customers, focusing on building and maintaining consumer and business customer relationships through proactive engagement and exemplary service. The role emphasizes the importance of customer education on banking products and services, ensuring accurate transaction processing, and adhering to operational policies.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice-to-haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.