Huntington Bancshares - Elgin, IL
posted 4 months ago
As a Customer Experience Banker at our Elgin branch, you will be part of a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. This role is designed for individuals who are passionate about providing exceptional customer service and building strong relationships with clients. You will act as a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships. Your primary focus will be on proactively identifying financial goals and needs, and recommending appropriate deposit, loan, and other banking products and services. In this position, you will process customer transactions accurately and efficiently, ensuring that each interaction is a positive experience. You will also educate customers on our bank's products, services, and technology, helping them to make informed decisions about their financial needs. Your ability to understand and communicate the benefits of our offerings will be crucial in fostering customer loyalty and satisfaction. The role requires a proactive approach to customer engagement, including following up with new customers, making outbound calls, and sourcing referrals from existing customers and partners. You will also be expected to adhere to all operational, security, risk, and regulatory policies and procedures, ensuring compliance in all aspects of your work. Your success in this role will be measured by your ability to demonstrate acumen in sales, customer service, relationship management, and effective communication.