Huntington - Pittsburgh, PA
posted about 2 months ago
Full-time - Entry Level
Onsite - Pittsburgh, PA
Repair and Maintenance
About the position
The Branch Resource Team member plays a crucial role in supporting multiple branches within Huntington's network, focusing on proactive sales and customer service. This position involves engaging with customers to identify their financial needs and recommending appropriate banking products and services. The role requires reliable transportation for travel between branches and emphasizes exemplary customer service and relationship management.
Responsibilities
- Engage in proactive sales and customer service activities, including teller transactions.
- Retain and grow consumer and business customer relationships by identifying financial goals and needs.
- Serve in a concierge role by servicing walk-in customers.
- Process customer transactions accurately and efficiently while balancing daily.
- Effectively resolve customer issues and provide exemplary customer service.
- Educate customers on optimizing their use of bank technology (online, mobile, and ATM banking).
- Identify opportunities to grow customer relationships through a disciplined sales process.
- Educate and refer customers to other areas of the bank to deepen relationships.
- Adhere to all operational, security, risk, and regulatory policies and procedures.
Requirements
- High School Diploma or GED and minimum of 1 year customer service or military service in a relevant role, or a Bachelor's Degree.
- Proficient in consumer deposit products.
- Strong comfort level with technology.
Nice-to-haves
- 1 year of banking experience.
- Cash handling skills.
Benefits
- Guaranteed quarterly bonus
- Paid mileage
- Career advancement opportunities
- $1500 sign-on bonus for external hires.
