Customer Experience Banker (Float) - Robbinsdale, MN

0101 The Huntington National Bank - Robbinsdale, MN

Full-time

Robbinsdale, MN

About the position

The Customer Experience Banker (Float) role is designed for individuals who thrive in a dynamic and inclusive team environment, where they are empowered to assist customers in achieving their financial goals. This position involves engaging in proactive sales and customer service activities, supporting multiple branches within the bank's network, and serving as a financial concierge for walk-in customers. The role requires strong customer service skills, proficiency in banking technology, and the ability to build and maintain customer relationships.

Responsibilities

• Engage in proactive sales and customer service activities, including teller transactions.
• Retain and grow consumer and business customer relationships by identifying financial goals and needs.
• Serve in a concierge role by servicing walk-in customers.
• Process customer transactions accurately and efficiently while balancing daily.
• Effectively resolve customer issues and provide exemplary customer service.
• Educate customers on optimizing their use of bank technology (online, mobile, and ATM banking).
• Identify opportunities to grow customer relationships through a disciplined sales process.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to all operational, security, risk, and regulatory policies and procedures.

Requirements

• High School Diploma or GED and minimum of 1 year customer service experience or military service in a relevant role, or a Bachelor's Degree.
• Proficiency in consumer deposit products.

Nice-to-haves

• 1 year or more in customer service in banking or financial services.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.