Customer Experience Banker (Float) - Uptown Minneapolis, MN

0101 The Huntington National Bank - Minneapolis, MN

Full-time

Minneapolis, MN

About the position

The Customer Experience Banker (Float) role is designed for individuals who thrive in a dynamic and inclusive team environment, where they are empowered to assist customers in achieving their financial goals. This position involves engaging in proactive sales and customer service activities, supporting multiple branches within Huntington's network, and serving as a financial concierge for walk-in customers. The role requires strong customer service skills, proficiency in banking products, and the ability to educate customers on utilizing bank technology effectively.

Responsibilities

• Engage in proactive sales and customer service activities, including teller transactions.
• Retain and grow consumer and business customer relationships by identifying financial goals and needs.
• Serve in a concierge role by servicing walk-in customers.
• Process customer transactions accurately and efficiently while balancing daily.
• Effectively resolve customer issues and provide exemplary customer service.
• Educate customers on optimizing their use of bank technology (online, mobile, and ATM banking).
• Identify opportunities to grow customer relationships through a disciplined sales process.
• Conduct new customer follow-up programs and outbound calling.
• Source referrals from customers and partners to deepen relationships.
• Educate and refer customers to other areas of the bank to build strong internal partnerships.
• Adhere to all operational, security, risk, and regulatory policies and procedures.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in a relevant role, or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services, or goal-driven retail sales (preferred).
• Cash handling skills (preferred).
• Comfort with technology such as mobile services and online banking services (preferred).