Huntington Bancshares - Frankfort, IL
posted 3 months ago
As a Customer Experience Banker at our Frankfort, IL branch, you will be part of a welcoming and inclusive team environment where your contributions are valued and encouraged. This role empowers you to assist customers in achieving their financial goals by acting as a Financial Concierge for walk-in clients. You will be responsible for building and maintaining strong consumer and business customer relationships by proactively identifying their financial needs and recommending suitable banking products and services, including deposits and loans. Your ability to process customer transactions accurately and efficiently will be crucial in providing exemplary customer service while also educating customers about our bank's offerings and technology. In this position, you will be expected to deliver excellent customer service and effectively resolve any issues that may arise. You will need to demonstrate proficiency in understanding and educating customers on consumer deposit products and lending options. A key aspect of your role will involve proactively identifying opportunities to enhance customer relationships through a disciplined sales process, which includes following up with new customers, making outbound calls, and sourcing referrals from existing customers and partners. You will also be responsible for educating customers about other areas of the bank to deepen their relationships and foster a strong partnership. Adherence to all operational, security, risk, and regulatory policies and procedures is essential in this role. You will be expected to demonstrate strong skills in sales, customer service, relationship management, and communication, as well as a solid understanding of banking, consumer lending, and business banking. Other duties may be assigned as necessary to support the branch's operations and customer service goals.