Customer Experience Banker Full-Time (Fenton, MI)

0101 The Huntington National Bank - Fenton, MI

Full-time

Fenton, MI

About the position

The Customer Experience Banker role is designed to provide exceptional service to customers in a branch banking environment. As a Financial Concierge, the banker is responsible for building and maintaining relationships with both consumer and business customers by identifying their financial goals and recommending suitable banking products and services. This position emphasizes customer service, sales acumen, and adherence to operational policies, all within a supportive and inclusive team atmosphere.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice-to-haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.