Customer Experience Banker (Iron Mountain, MI)

0101 The Huntington National Bank - Iron Mountain, MI

Part-time

Iron Mountain, MI

About the position

The Customer Experience Banker role is designed to provide exceptional service to customers in a branch banking environment. This position empowers employees to assist customers in achieving their financial goals while fostering strong relationships. As a Financial Concierge, the banker will engage with walk-in customers, identify their financial needs, and recommend suitable banking products and services. The role emphasizes customer service, relationship management, and adherence to operational policies.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice-to-haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.