Huntington Bancshares - Johnstown, OH
posted 4 months ago
As a Customer Experience Banker at Huntington, you will be part of a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. This role is designed for individuals who are passionate about providing exceptional customer service and building strong relationships with clients. You will act as a Financial Concierge for walk-in customers, responsible for retaining and growing consumer and business customer relationships. Your primary focus will be on proactively identifying financial goals and needs, recommending appropriate deposit and banking products and services, and ensuring that customer transactions are processed accurately and efficiently. You will also balance daily transactions while providing exemplary customer service. In this position, you will have the opportunity to contribute ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. You will be expected to provide excellent customer service and effectively resolve customer issues. A key aspect of your role will involve being proficient in understanding and educating customers on consumer deposit products. You will proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up programs, outbound calling, and sourcing referrals from customers and partners. Additionally, you will educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership. Adhering to all operational, security, risk, and regulatory policies and procedures is essential in this role. You will demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation. Other duties may be assigned as necessary to support the branch's goals and objectives.