Customer Experience Banker-(Kentwood, MI)

0101 The Huntington National Bank - Kentwood, MI

Full-time

Kentwood, MI

About the position

The Customer Experience Banker role at Huntington Bank is designed to empower employees to assist customers in achieving their financial goals within a welcoming and inclusive team environment. As a Financial Concierge, the banker is responsible for building and maintaining consumer and business customer relationships by identifying financial needs and recommending appropriate banking products and services. This position emphasizes exemplary customer service and efficient transaction processing.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice-to-haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.