Huntington Bancshares - Flint, MI
posted about 2 months ago
As a Customer Experience Banker at Huntington National Bank, you will be part of a welcoming and inclusive team environment where your contributions are valued and can directly impact the financial goals of our customers. This role is designed for individuals who are passionate about providing exceptional customer service and are eager to help clients navigate their financial journeys. You will act as a Financial Concierge for walk-in customers, focusing on building and maintaining strong relationships with both consumer and business clients. Your primary responsibility will be to proactively identify customers' financial needs and goals, recommending suitable banking products and services to help them achieve these objectives. In this position, you will be responsible for processing customer transactions accurately and efficiently while ensuring that you balance your daily transactions. You will also play a key role in resolving customer issues effectively, ensuring that every interaction leaves a positive impression. Your ability to educate customers on various consumer deposit products will be crucial in enhancing their banking experience and fostering long-term relationships. Additionally, you will engage in a disciplined sales process, which includes following up with new customers, making outbound calls, and sourcing referrals from existing customers and partners. You will also be expected to adhere to all operational, security, risk, and regulatory policies and procedures, demonstrating a strong understanding of the banking environment. Your skills in sales, customer service, relationship management, and communication will be essential in this role, as you will be tasked with not only meeting but exceeding customer expectations.