Customer Experience Banker - Milwaukee Northridge

Huntington Bancshares - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

5,001-10,000 employees

Management of Companies and Enterprises

About the position

As a Customer Experience Banker at Huntington Bank, you will serve as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business customer relationships. Your role involves identifying financial goals and needs, recommending appropriate banking products and services, and providing exemplary customer service while processing transactions accurately and efficiently.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice-to-haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Benefits

• Medical
• Dental
• Vision
• Telemedicine
• 24/7 Nurse line
• Total Health Portal
• 401(k)
• Healthcare Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Commuter benefits
• Life insurance
• Business travel Insurance
• Accidental death and dismemberment insurance
• Disability insurance
• Mortgage discounts
• Early Pay
• Paid time off and holidays
• Family time off
• Caregiver time off
• Adoption assistance
• Emergency fund
• Tuition reimbursement
• Military service support