Huntington Bancshares - Noblesville, IN
posted 2 months ago
As a Customer Experience Banker Non NMLS at our branch, you will play a pivotal role in creating a welcoming and inclusive environment for our customers. This position empowers you to act as a Financial Concierge for walk-in customers, helping them achieve their financial goals. You will be responsible for retaining and growing consumer and business customer relationships by proactively identifying their financial needs and recommending appropriate banking products and services. Your role will involve processing customer transactions accurately and efficiently while balancing daily operations and providing exemplary customer service. In this position, you will be expected to provide excellent customer service and effectively resolve any customer issues that may arise. You will need to be proficient in understanding and educating customers about our consumer deposit products. A key aspect of your role will be to proactively identify opportunities to grow customer relationships through a disciplined sales process, which includes a new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. You will also be responsible for educating and referring customers to other areas of the bank to deepen relationships and build strong partnerships. Adhering to all operational, security, risk, and regulatory policies and procedures is crucial in this role. You will demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation. Other duties may be assigned as necessary to support the branch's goals and objectives.