Huntington Bancshares - Cincinnati, OH
posted 3 months ago
As a Customer Experience Banker Non NMLS, you will play a crucial role in our branch banking environment, which is characterized by a welcoming and inclusive team atmosphere. In this position, you will be empowered daily to assist our customers in achieving their financial goals. You will act as a Financial Concierge for walk-in customers, responsible for retaining and growing both consumer and business customer relationships. This will involve proactively identifying their financial goals and needs, and recommending suitable deposit and other banking products and services. You will also be tasked with processing customer transactions accurately and efficiently while balancing your daily activities, all while providing exemplary customer service. Your role will require you to provide excellent customer service and effectively resolve any customer issues that may arise. You will need to be proficient in understanding and educating customers about consumer deposit products. A significant part of your responsibilities will include proactively identifying opportunities to enhance customer relationships through a disciplined sales process, which includes a new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Additionally, you will educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships. Adhering to all operational, security, risk, and regulatory policies and procedures is essential in this role. You will also need to demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation skills. Other duties may be assigned as necessary to support the branch's objectives.