Huntington Bancshares - Toledo, OH
posted 2 months ago
As a Customer Experience Banker at Huntington National Bank, you will be part of a welcoming and inclusive team environment where your contributions are valued and impactful. This role empowers you to assist customers in achieving their financial goals by acting as a Financial Concierge for walk-in clients. You will be responsible for building and maintaining strong consumer and business customer relationships by proactively identifying their financial needs and recommending suitable banking products and services. Your role will involve processing customer transactions accurately and efficiently while ensuring a high level of customer service is maintained at all times. In this position, you will be expected to provide excellent customer service and effectively resolve any issues that may arise. You will need to be proficient in understanding and educating customers about various consumer deposit products. A key aspect of your role will be to proactively identify opportunities to grow customer relationships through a disciplined sales process, which includes following up with new customers, making outbound calls, and sourcing referrals from existing customers and partners. You will also be responsible for educating customers and referring them to other areas of the bank to deepen their relationships and build strong partnerships. Adherence to all operational, security, risk, and regulatory policies and procedures is crucial in this role. You will demonstrate strong skills in sales, customer service, relationship management, banking, communication, and presentation. Other duties may be assigned as necessary to support the branch's objectives and customer needs.