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0101 The Huntington National Bank - Bloomington, IN
posted 2 months ago
About the position
The Branch Resource Team member plays a crucial role in providing exceptional customer service and proactive sales support across multiple branches. This position is designed to help customers achieve their financial goals by offering tailored banking solutions and fostering strong relationships. The role requires flexibility as team members will travel between branches, ensuring a dynamic work environment focused on customer engagement and satisfaction.
Responsibilities
- Engage in proactive sales and customer service activities, including teller transactions.
- Retain and grow consumer and business customer relationships by identifying financial goals and needs.
- Serve in a concierge role by servicing walk-in customers.
- Process customer transactions accurately and efficiently while balancing daily.
- Effectively resolve customer issues and provide exemplary customer service.
- Educate customers on optimizing their use of bank technology (online, mobile, and ATM banking).
- Identify opportunities to grow customer relationships through a disciplined sales process.
- Educate and refer customers to other areas of the bank to deepen relationships.
- Adhere to all operational, security, risk, and regulatory policies and procedures.
Requirements
- High School Diploma or GED and minimum of 1 year customer service or military service in a relevant role, or a Bachelor's Degree.
- Proficient in consumer deposit products and cash handling skills.
- Strong comfort level with technology, including mobile and online banking services.
Nice-to-haves
- 1 year or more in customer service in banking or financial services.
- Experience in goal-driven retail sales.
Benefits
- Equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression.
- Commitment to a tobacco-free hiring practice.
