Customer Experience Banker - Saline, MI

Huntington - Saline, MI

Full-time

Saline, MI

Repair and Maintenance

About the position

As a Customer Experience Banker Non NMLS at Huntington, you will serve as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business customer relationships. This role emphasizes proactive engagement to identify financial goals and needs, recommending suitable banking products and services while ensuring exemplary customer service in a welcoming and inclusive environment.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice-to-haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.