Huntington Bancshares - Sault Ste. Marie, MI
posted 2 months ago
As a Customer Experience Banker at Huntington National Bank, you will be part of a welcoming and inclusive team environment where your contributions are valued and empowered. This role is designed for individuals who are passionate about helping customers achieve their financial goals. You will serve as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business customer relationships. Your primary responsibility will be to proactively identify customers' financial goals and needs, recommending appropriate deposit and banking products and services to meet those needs. In this position, you will process customer transactions accurately and efficiently while balancing your daily transactions. Providing exemplary customer service is paramount, and you will be expected to resolve customer issues effectively. You will also be responsible for educating customers on consumer deposit products, ensuring they understand the options available to them. Your role will involve a disciplined sales process where you will identify opportunities to grow customer relationships through follow-up programs, outbound calling, and sourcing referrals from customers and partners. Additionally, you will educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships. Adherence to all operational, security, risk, and regulatory policies and procedures is essential, as is demonstrating strong skills in sales, customer service, relationship management, communication, and presentation. Other duties may be assigned as needed.