Huntington Bancshares - Seven Fields, PA
posted 3 months ago
As a Customer Experience Banker at Huntington Bank, you will be part of a welcoming and inclusive team environment where your contributions are valued and encouraged. This role empowers you to assist customers in achieving their financial goals through personalized service and proactive engagement. You will act as a Financial Concierge for walk-in customers, focusing on building and maintaining strong consumer and business customer relationships. Your primary responsibilities will include identifying customers' financial needs, recommending suitable banking products and services, and ensuring that all customer transactions are processed accurately and efficiently. In this position, you will be expected to provide exemplary customer service, effectively resolving any issues that may arise. You will need to be proficient in understanding and educating customers about various consumer deposit products. A key aspect of your role will involve proactively identifying opportunities to enhance customer relationships through a disciplined sales process, which includes following up with new customers, making outbound calls, and sourcing referrals from existing customers and partners. Additionally, you will educate customers about other areas of the bank to deepen their relationships and foster a strong partnership. You will also be responsible for adhering to all operational, security, risk, and regulatory policies and procedures, ensuring that the bank's standards are met. Demonstrating strong skills in sales, customer service, relationship management, and effective communication will be essential for success in this role. Other duties may be assigned as needed, contributing to the overall success of the branch and the satisfaction of our customers.