Huntington Bancshares - Holland, OH
posted 3 months ago
As a Customer Experience Banker at Huntington, you will be part of a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. This role is designed for individuals who are passionate about providing exceptional customer service and building strong relationships with clients. You will act as a Financial Concierge for walk-in customers, responsible for retaining and growing consumer and business customer relationships. Your primary focus will be on proactively identifying financial goals and needs, recommending appropriate deposit and banking products and services, and ensuring that customer transactions are processed accurately and efficiently. You will also balance daily transactions while providing exemplary customer service. In this position, you will be expected to provide excellent customer service and effectively resolve customer issues. You will need to be proficient in understanding and educating customers on consumer deposit products. A key aspect of your role will involve proactively identifying opportunities to grow customer relationships through a disciplined sales process, which includes a new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Additionally, you will educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership. You will be required to adhere to all operational, security, risk, and regulatory policies and procedures. Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation will be essential to your success in this role. Other duties may be assigned as necessary to support the branch's goals and objectives.