Huntington Bancshares - Thornton, CO
posted 5 months ago
As a Customer Experience Banker Non NMLS at Huntington, you will be part of a welcoming and inclusive team environment where your contributions are valued and encouraged. This role empowers you to assist customers in achieving their financial goals by acting as a Financial Concierge for walk-in customers. You will be responsible for building and maintaining strong consumer and business customer relationships by proactively identifying their financial needs and recommending suitable banking products and services. Your role will involve processing customer transactions accurately and efficiently while ensuring a high level of customer service is maintained at all times. In this position, you will provide excellent customer service and effectively resolve any customer issues that may arise. You will need to be proficient in understanding and educating customers about consumer deposit products, which will enable you to identify opportunities to grow customer relationships. This will be achieved through a disciplined sales process, a new customer follow-up program, outbound calling, and sourcing referrals from both customers and partners. Additionally, you will educate and refer customers to other areas of the bank to deepen relationships and foster strong partnerships. Adhering to all operational, security, risk, and regulatory policies and procedures is crucial in this role. You will also be expected to demonstrate strong skills in sales, customer service, relationship management, banking, communication, and presentation. Other duties may be assigned as necessary to support the branch's operations and customer service goals.