Customer Experience Banker

0101 The Huntington National Bank - Newport, KY

Full-time

Newport, KY

About the position

The Customer Experience Banker Non NMLS role at Huntington is designed to provide a welcoming and inclusive environment for customers seeking financial services. As a Financial Concierge, you will focus on building and maintaining relationships with both consumer and business customers, helping them achieve their financial goals through personalized service and product recommendations. This position emphasizes exemplary customer service, effective communication, and adherence to banking policies and procedures.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice-to-haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Benefits

• Equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by law.