Huntington Bancshares - Warren, OH
posted 5 months ago
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker, you will serve as a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships. This involves proactively identifying financial goals and needs, and recommending appropriate deposit, loan, and other banking products and services. You will process customer transactions accurately and efficiently, ensuring exemplary customer service while educating customers on bank products, services, and technology. In this role, you will provide excellent customer service and effectively resolve customer issues. You will need to be proficient in understanding and educating customers on consumer deposit products and consumer lending. A key part of your responsibilities will be to proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Additionally, you will educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership. You will also be expected to adhere to all operational, security, risk, and regulatory policies and procedures. Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation will be crucial to your success in this position. Other duties may be assigned as necessary.