Huntington Bancshares - Novi, MI
posted 4 months ago
As a Customer Experience Banker, you will play a crucial role in our branch banking environment, which is characterized by a welcoming and inclusive team atmosphere. You will be empowered daily to assist our customers in achieving their financial goals. This position allows you to contribute ideas and voice opinions that can directly impact our customers, the bank, and the communities we serve. Your primary responsibility will be to act as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business customer relationships. You will proactively identify financial goals and needs, recommending appropriate deposit, loan, and other banking products and services. Additionally, you will process customer transactions accurately and efficiently, ensuring exemplary customer service while educating customers on various bank products, services, and technology. In this role, you will be expected to provide excellent customer service and effectively resolve any customer issues that arise. You will need to be proficient in understanding and educating customers about consumer deposit products and consumer lending. A key aspect of your job will involve proactively identifying opportunities to grow customer relationships through a disciplined sales process, which includes a new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. You will also educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships. Adherence to all operational, security, risk, and regulatory policies and procedures is essential. Furthermore, you will demonstrate acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation skills. Other duties may be assigned as necessary.