Customer Experience Center Manager (Demo Room)

$44,100 - $92,920/Yr

Sharp Electronics Corporation - Montvale, NJ

Full-time - Mid Level

Montvale, NJ

Merchant Wholesalers, Durable Goods

About the position

The Production Print Demo Center Manager / Customer Experience Center Manager at Sharp Electronics is responsible for operating advanced digital printing equipment and ensuring high-quality print production. This role involves engaging with customers through demonstrations, proposals, and needs analysis to tailor printing solutions to their specific requirements. The manager will play a key role in maintaining equipment, ensuring quality assurance, and adhering to safety protocols while fostering a collaborative environment with sales and marketing teams.

Responsibilities

• Operate and maintain digital 6-color production presses, ensuring consistent and high-quality print output.
• Troubleshoot any technical issues that may arise during production to minimize downtime.
• Conduct product demonstrations for potential clients, showcasing the capabilities and quality of our digital printing technology.
• Engage with clients to understand their specific printing needs and objectives.
• Conduct in-depth needs analysis to recommend the most suitable printing solutions.
• Ensure that all printed materials meet or exceed quality standards and client specifications.
• Perform regular quality checks and adjustments as necessary.
• Maintain and calibrate digital production presses to optimize performance.
• Schedule and oversee routine maintenance and repairs.
• Adhere to safety protocols and best practices to maintain a safe working environment.

Requirements

• A minimum of 5 years of experience operating print production equipment.
• Prior hands-on experience with a digital 6-color production press is a plus.
• Proficiency in operating and troubleshooting digital printing equipment.
• Excellent interpersonal and communication skills to conduct demos, understand client needs, and develop proposals.
• Strong problem-solving abilities to address technical issues and optimize print quality.
• A keen eye for detail to ensure high-quality output.
• Collaborative mindset and ability to work closely with sales and marketing teams.
• Effective time management and multitasking skills to meet goals and deadlines.

Benefits

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan for mental and behavioral health support.
• Financial protection through life insurance and disability insurance.
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship opportunities.
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection, and legal).
• Dynamic culture eager to innovate and enhance diversity.