Customer Experience Concierge - US Based Remote

Anywhere Real Estate - Houston, TX

Full-time - Entry Level

Remote - Houston, TX

10,001+ employees

Real Estate

About the position

The Customer Experience Concierge role at Anywhere Real Estate is a remote customer service position focused on providing guidance and support to participants in key real estate reward programs. The role involves assisting home buyers and sellers throughout their moving journey, from initial program enrollment to closing, ensuring a seamless experience and high customer satisfaction.

Responsibilities

• Maintain a caseload of 350-500 files depending on seasonality
• Turn leads into sales by maintaining close contact and problem solving throughout the home buying/selling experience
• Educate new customers on program benefits and program reward eligibility
• Identify real estate needs for each customer and tailor the best solution to meet their needs
• Act as an advocate to support the customer throughout their real estate transaction
• Function as a liaison between the customer and agent to ensure excellent service
• Ensure proactive follow-up with customers at key touchpoints in their journey
• Adhere to specific call flow process according to policy-varies from client to client
• Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction
• Provide & facilitate cross-selling of mortgage and ancillary services as needed

Requirements

• 2-3 years business experience preferred
• High school diploma required; some college preferred
• Bilingual English-Spanish speakers preferred
• Real estate knowledge preferred (home purchase, sale, or mortgage)
• Customer service experience preferred (retail, financial services, or call center)
• Strong interpersonal, verbal, and written communication skills
• Digital literacy and ability to navigate multiple systems
• Strong attention to detail
• Planning and organization skills; ability to multi-task in a fast-paced environment
• Ability to relate to a customer in a professional and courteous manner
• Regular and consistent attendance/punctuality
• Embraces diversity and inclusion