Customer Experience/Customer Service Associate

Excell Refrigeration - Riviera Beach, FL

Full-time - Entry Level

Riviera Beach, FL

Repair and Maintenance

About the position

The Customer Experience / Customer Service Associate at Excell Refrigeration is responsible for providing exceptional support to customers throughout their journey with the company. This role requires a proactive individual with a foundation in industrial customer service, dedicated to addressing customer needs and enhancing their overall experience.

Responsibilities

• Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
• Address and resolve customer inquiries, concerns, and complaints promptly and professionally.
• Maintain a thorough knowledge of our products and services to assist customers effectively.
• Process orders, returns, and exchanges accurately and efficiently.
• Collaborate with internal departments to ensure seamless service and customer satisfaction.
• Assist in preparing quotes, proposals, and customer communications.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and contribute to their implementation.
• Uphold company standards and policies in all interactions.

Requirements

• Proficiency in customer service software and Microsoft Office Suite.
• Clear verbal and written communication skills.
• Detail-oriented and organized with the ability to handle multiple tasks.
• Proactive attitude.
• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service is a plus.

Nice-to-haves

• Training in customer service or related fields is a plus.
• Predictive Index training is a plus.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance