Disability Solutions - New York, NY
posted about 2 months ago
The VP, Senior CX Designer is a pivotal role within Synchrony, responsible for leading the transformation of consumer experiences across various products and services. This position is integral to the company's strategic initiatives, focusing on enhancing consumer engagement with the Synchrony brand through innovative programs and capabilities. The VP, Sr. CX Designer will collaborate with a diverse team, utilizing their expertise in human-centered design and service design thinking to identify and implement opportunities for improving customer experience (CX). This role requires a hands-on approach to design strategy and concept development, ensuring that the solutions created are not only effective but also resonate with consumers on a deeper level. In this role, the VP, Sr. CX Designer will engage in a variety of projects, working closely with the CX strategy team and cross-functional departments to develop holistic, omni-channel experiences that are ready for execution and launch. The responsibilities include leveraging customer experience knowledge to explore and prioritize design solutions, conducting thorough research and analysis to inform decision-making, and visualizing complex systems to identify pain points and opportunities. The position also involves mentoring junior team members and fostering collaboration across teams to enhance the overall customer experience. The VP, Sr. CX Designer will be expected to stay abreast of industry trends and best practices, ensuring that Synchrony maintains a competitive edge in customer experience. This includes participating in cultural transformation activities within the company to deepen CX acumen and developing strong relationships with stakeholders to communicate insights and recommendations effectively. The role demands a creative problem-solver with a passion for innovation and a commitment to delivering exceptional consumer experiences.