Customer Experience Designer - CEDUB

NavitsPartners

Full-time

About the position

The Customer Experience Designer is a pivotal role within the eCommerce team, responsible for creating user-centered designs for various digital platforms including web and mobile applications. This position emphasizes collaboration with cross-functional teams and requires a strong focus on understanding customer needs through research and analytics. The designer will also mentor other UX resources and lead projects to enhance user experiences across digital touchpoints.

Responsibilities

• Develop user-centered designs for web, mobile web, and mobile applications.
• Collaborate with creative designers, business stakeholders, and development teams.
• Mentor and coach other UXA resources as needed.
• Act as the voice of the customer, utilizing insights from research and analytics.
• Translate business requirements and user needs into compelling user experiences.
• Facilitate brainstorming sessions and workshops to gather UX insights.
• Identify research needs and work with the customer research team.
• Analyze research findings to refine design strategies.
• Conduct competitive analyses and heuristic evaluations.
• Assess usability and suggest enhancements for new and existing features.
• Collaborate with UX, creative, and development teams to develop user experience solutions.
• Maintain a thorough understanding of web and app UX best practices.
• Produce user flows, wireframes, prototypes, and documentation for design concepts.
• Engage in design reviews with stakeholders for feedback.
• Interact comfortably with executives and senior leadership.
• Resolve problems independently as they arise.
• Manage multiple projects of varying complexity, prioritizing tasks to meet deadlines.
• Lead projects without significant oversight and mentor other UXA resources.

Requirements

• Experience in user experience design for web and mobile applications.
• Strong understanding of user-centered design principles and methodologies.
• Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite.
• Ability to analyze user research and translate findings into design solutions.
• Excellent communication and collaboration skills to work with cross-functional teams.
• Experience in conducting usability testing and heuristic evaluations.

Nice-to-haves

• Familiarity with eCommerce platforms and best practices.
• Experience in mentoring junior designers or UXA resources.
• Knowledge of accessibility standards and guidelines.