Michaels - Morehead City, NC
posted 4 months ago
As a Customer Experience Front End Manager, you will play a pivotal role in enhancing the customer journey at our Morehead City location. Your primary responsibility will be to oversee the front-end operations, ensuring that every customer interaction is positive and memorable. You will lead a team of associates, providing guidance and support to create a welcoming environment that encourages customer engagement and satisfaction. Your leadership will be crucial in implementing strategies that drive sales and improve service levels, while also fostering a culture of teamwork and collaboration among staff. In this role, you will be responsible for managing daily operations at the front end, including cash handling, customer service, and inventory management. You will work closely with other departments to ensure seamless communication and coordination, addressing any issues that may arise promptly. Additionally, you will be tasked with training and developing team members, setting performance goals, and conducting regular evaluations to ensure that all associates are equipped to deliver exceptional service. You will also analyze customer feedback and sales data to identify trends and areas for improvement, implementing changes as necessary to enhance the overall customer experience. Your ability to motivate and inspire your team will be key to achieving our mission of providing outstanding service to every customer. This position requires a strong focus on operational excellence, as you will be responsible for maintaining compliance with company policies and procedures, as well as ensuring that the front end is well-organized and visually appealing. You will also be involved in scheduling and staffing, ensuring that the front end is adequately staffed during peak hours to meet customer demand. Join us in creating a dynamic and engaging shopping experience that reflects our commitment to innovation and customer satisfaction!