Customer Experience Host Self Check-Out/Part-time w/benefits

The USA Exchange - Andrews, MD

Part-time - Entry Level

Andrews, MD

Insurance Carriers and Related Activities

About the position

As a Customer Experience Host at the Exchange, you will play a crucial role in ensuring a positive shopping experience for customers utilizing self-checkout registers. Your primary responsibility will be to manage multiple self-checkout stations while delivering exceptional customer service through proactive engagement and a customer-focused approach. You will assist customers with their transactions, verify IDs, and ensure that they are eligible to shop. Your enthusiasm for helping customers will create a friendly and efficient checkout experience, making you a vital part of the team. You will be expected to start conversations, make connections, and multitask effectively to serve each customer promptly and efficiently. In addition to managing self-checkout registers, you may also assist with regular checkout stations as needed. Your role will involve greeting every customer with eye contact and a smile, acknowledging waiting customers, and completing transactions accurately while engaging them in appropriate conversation. You will be responsible for following proper procedures for bagging merchandise and handling large or heavy items, ensuring that customers feel welcomed and valued throughout their shopping experience. The Exchange is committed to your development and growth as an employee. We provide the necessary tools and resources to help you succeed in your role. Working at the Exchange is not just about serving customers; it’s about being part of a team that values your contributions and supports your career advancement. We offer shift differentials and holiday pay to qualifying associates, along with access to base facilities and the Mass Transit program, making this an excellent opportunity for those looking to grow in the retail sector.

Responsibilities

• Manage multiple self-checkout registers while ensuring outstanding customer experience.
• Assist with regular checkout stations as needed.
• Verify customer IDs and eligibility to shop.
• Engage customers with friendly conversation and efficient service.
• Complete transactions accurately and efficiently.
• Follow proper procedures for bagging merchandise and handling large items.
• Promote branded credit card and corporate programs to drive sales growth.
• Ensure compliance with fire, safety, sanitation, and security regulations.
• Practice loss prevention procedures and alert management of potential issues.

Requirements

• Completion of high school or equivalent education.
• Retail experience preferred.
• Demonstrated willingness and potential for additional responsibility.
• Ability to learn and adapt to current technology needs.
• Quick thinking to answer customer questions.

Benefits

• Shift differential/holiday pay for qualifying associates.
• Access to base facilities and Mass Transit program.