Customer Experience Host--South Troop Store

The USA Exchange - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

Insurance Carriers and Related Activities

About the position

The Customer Experience Host at the Exchange plays a vital role in delivering exceptional customer service and ensuring a welcoming environment for all patrons. This position involves engaging with customers, processing transactions, and promoting various corporate programs to enhance customer loyalty. The role emphasizes flexibility, teamwork, and personal development within a supportive retail environment.

Responsibilities

• Greet every customer with eye contact and a smile.
• Acknowledge every waiting customer as soon as they arrive to your lane.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
• Assist customers by following proper procedures for bagging merchandise and moving large or heavy items.
• Provide high levels of customer satisfaction through excellent service.
• Communicate and promote the benefits of branded credit cards and other corporate programs to customers.
• Ensure compliance with fire, safety, sanitation, and security regulations.
• Practice loss prevention procedures and alert management of potential issues.

Requirements

• Completion of high school or equivalent education.
• Retail experience preferred.
• Demonstrated willingness and potential for additional responsibility.
• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Cash handling experience preferred.
• Excellent communication skills.
• Basic computer skills.

Nice-to-haves

• Willingness to cross-train and work in other areas of the store as needed.
• A welcoming and helpful attitude toward customers and team members.

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life, and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan for qualifying associates
• Access to base facilities and Mass Transit program