Customer Experience Host

The USA Exchange - Whiteman Air Force Base, MO

Part-time - Entry Level

Whiteman Air Force Base, MO

Insurance Carriers and Related Activities

About the position

As a Customer Experience Host at the Exchange, you will play a vital role in creating a welcoming and efficient checkout experience for our customers. Your enthusiasm for helping others will shine through as you engage with customers, ensuring they feel valued and appreciated. You will be responsible for managing multiple self-checkout registers, greeting every customer with eye contact and a smile, and acknowledging waiting customers promptly to let them know they will be assisted shortly. Your ability to complete transactions accurately and efficiently while engaging customers in appropriate conversation will be key to your success in this role. In addition to providing excellent customer service, you will also be responsible for following proper procedures for bagging merchandise and assisting customers with large or heavy items. The Exchange is committed to your development, providing you with the tools and resources necessary to succeed. We believe that our people are our greatest asset, and we are dedicated to fostering an environment where you can grow and thrive. Working at the Exchange means being part of a team that values your contributions and is focused on delivering an extraordinary customer experience. You will have the opportunity to cross-train and work in other areas of the store as needed, allowing you to expand your skills and knowledge in retail operations. We are looking for individuals who are adaptable, quick-thinking, and possess a helpful attitude towards customers and team members alike.

Responsibilities

• Responsible for managing multiple self-checkout registers.
• Greet every customer with eye contact and a smile.
• Acknowledge every waiting customer as soon as they arrive to your lane.
• Complete transactions accurately and efficiently while engaging customers in conversation.
• Assist customers by following proper procedures for bagging merchandise and moving large or heavy items.

Requirements

• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Willing to cross-train and work in other areas of the store as needed.
• Must possess a welcoming and helpful attitude toward customers and team members.
• Cash handling experience preferred.
• Excellent communication skills.
• Basic computer skills.
• Retail experience preferred.

Nice-to-haves

• Cash handling experience preferred.
• Retail experience preferred.

Benefits

• Flexible scheduling
• Comprehensive medical insurance
• Dental insurance
• Life insurance
• Paid time off
• Shift differential/holiday pay
• 401K plan for qualifying associates
• Access to base facilities as an employee of the DoD