Customer Experience Liaison Manager
Housing Authority of New Haven - Elm City Communities•New Haven, CT
500d•$63,331 - $82,331
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About The Position
The Customer Experience Liaison Manager is responsible for ensuring exceptional customer experiences within the Housing Choice Voucher (Section 8) program at the Housing Authority of New Haven. This managerial role involves overseeing the Service Center operations, which include application intake, recertification activities, and program administration. The position requires a strong focus on customer service, team management, and collaboration with various stakeholders to enhance the overall customer experience and address systemic issues within the organization.
