Five Below - West Jordan, UT
posted 4 months ago
At Five Below, the Customer Experience Manager (CEM) plays a pivotal role in ensuring that every customer interaction is exceptional. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates while acting as the Manager on Duty. The primary responsibility of the CEM is to create a customer-centric environment that prioritizes 'Wowing the Customer' through outstanding service and operational excellence. This includes overseeing front-end operations, managing cash handling procedures, and ensuring the store is clean, safe, and ready for customers at all times. The CEM is not just a leader but also a role model, embodying the Five Below values and inspiring the team to deliver results. This position requires a strong focus on driving key performance indicators, achieving customer satisfaction (CSAT) goals, and fostering brand loyalty. The CEM is responsible for training staff on the High Fives of Customer Service, ensuring that every guest experiences a fast and friendly checkout process. Additionally, the CEM assists in various managerial duties, including staff scheduling, coaching, and developing associates to help them grow in their careers. In this dynamic role, the CEM will also engage in merchandising procedures, manage store maintenance, and ensure compliance with corporate policies. The CEM is expected to take ownership of the store's performance, driving sales while controlling expenses and maintaining a fun and energetic workplace culture. This position is ideal for someone who thrives in a fast-paced environment and is passionate about creating memorable customer experiences.