Customer Experience Manager (Benefits Customer Experience Manager)

$111,516 - $111,516/Yr

Calhr Basket - Sacramento, CA

Full-time - Mid Level

Remote - Sacramento, CA

About the position

The Benefits Customer Experience Manager at CalHR is responsible for leading a dedicated team within the Benefits Division, focusing on the administration of statewide employee benefit programs. This role emphasizes delivering high-quality customer service while ensuring program goals are met. The position requires a commitment to fostering a respectful and engaged workplace, aligning with the mission and values of CalHR.

Responsibilities

• Lead a team to ensure high-quality service delivery in the administration of employee benefit programs.
• Manage operational activities within the Customer Service and Support section of the Benefits Division.
• Align program goals with the mission, vision, values, and goals of CalHR and the Benefits Division.
• Establish a respectful and engaged workplace culture.
• Support the overall well-being of state employees through effective program management.

Requirements

• Experience in customer service and mid-level leadership roles.
• Strong management and operational skills in benefits administration.
• Ability to develop and implement plans to adapt to changing workload demands.

Nice-to-haves

• Experience in researching, interpreting, and applying laws, rules, regulations, and policies in a professional environment.
• Knowledge of diversity, inclusion, and equity practices.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off
• Retirement plan