CUSTOMER EXPERIENCE MANAGER - CLOSER

The Home Depot - Branson, MO

Full-time - Manager

Branson, MO

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Customer Experience Manager at Home Depot, you will play a pivotal role in enhancing the overall customer experience within our Branson, MO location. This position requires a strong focus on customer service excellence, ensuring that every customer interaction is positive and impactful. You will be responsible for leading a team dedicated to providing exceptional service, addressing customer inquiries, and resolving issues efficiently. Your leadership will be crucial in fostering a culture of customer-centricity among associates, driving engagement, and ensuring that our customers feel valued and appreciated. In this role, you will also be tasked with analyzing customer feedback and metrics to identify areas for improvement. You will collaborate with various departments to implement strategies that enhance the customer journey, from the moment they enter the store to the point of sale and beyond. Your ability to communicate effectively and motivate your team will be essential in achieving our customer satisfaction goals. Additionally, you will oversee training programs for associates to ensure they are equipped with the necessary skills and knowledge to assist customers effectively. You will monitor performance metrics and provide coaching to team members, helping them to develop their skills and advance in their careers. Your commitment to continuous improvement will help us maintain our reputation as a leader in customer service within the retail industry.

Responsibilities

• Lead and manage a team focused on delivering exceptional customer service.
• Analyze customer feedback and performance metrics to identify areas for improvement.
• Develop and implement strategies to enhance the customer experience.
• Train and mentor associates to ensure they provide high-quality service.
• Collaborate with other departments to streamline processes and improve customer interactions.
• Monitor team performance and provide coaching to enhance skills and service delivery.

Requirements

• Proven experience in a management role within a retail or customer service environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions to improve customer satisfaction.
• Experience in training and mentoring staff to enhance service delivery.

Nice-to-haves

• Experience with customer relationship management (CRM) software.
• Knowledge of retail operations and best practices.
• Ability to work in a fast-paced environment and manage multiple priorities.

Benefits

• Bonus Eligible
• 401(k) Company Matching
• Employee Stock Purchase Program