Michaels - Fredericksburg, VA
posted 4 months ago
As a Customer Experience Manager, you will play a pivotal role in enhancing the overall customer experience within our Fredericksburg store. Your primary focus will be to lead and inspire a team dedicated to providing exceptional service to our customers. You will be responsible for developing and implementing strategies that foster a customer-centric culture, ensuring that every interaction reflects our commitment to quality and innovation. This position requires a hands-on approach, where you will engage with customers directly, understand their needs, and address any concerns to create a welcoming and enjoyable shopping environment. In this role, you will also oversee the training and development of team members, equipping them with the skills and knowledge necessary to deliver outstanding service. You will analyze customer feedback and store performance metrics to identify areas for improvement and implement effective solutions. Collaboration with other departments will be essential to ensure a seamless customer journey from start to finish. Your leadership will be crucial in driving sales and achieving store goals while maintaining a positive and inclusive workplace culture. Additionally, you will be responsible for managing store operations, including inventory management, merchandising, and maintaining store standards. You will work closely with the management team to develop promotional strategies and events that engage customers and enhance their shopping experience. Your ability to adapt to changing circumstances and lead your team through challenges will be key to your success in this role.