Customer experience manager Full Time- Kilgore Store
Michaels - Kilgore, TX
posted 4 months ago
About the position
As a Customer Experience Manager at Michaels Stores Inc., you will play a pivotal role in enhancing the customer experience within our Kilgore store. This full-time position requires a dynamic individual who is passionate about retail and committed to providing exceptional service. You will be responsible for leading a team of retail sales workers, ensuring that they are equipped with the necessary skills and knowledge to deliver outstanding customer service. Your leadership will be crucial in creating a welcoming and engaging shopping environment that encourages customer loyalty and satisfaction. In this role, you will oversee daily operations, manage staff schedules, and ensure that all team members are trained in customer service best practices. You will also be responsible for monitoring sales performance and implementing strategies to improve sales and customer engagement. Your ability to analyze customer feedback and sales data will help you identify areas for improvement and develop action plans to enhance the overall shopping experience. Additionally, you will collaborate with other departments to ensure that store displays are visually appealing and that inventory levels meet customer demand. Your role will also involve resolving customer complaints and ensuring that all customers leave the store satisfied with their experience. This position requires a proactive approach to problem-solving and a strong commitment to fostering a positive team culture.
Responsibilities
- Lead and manage a team of retail sales workers to ensure exceptional customer service.
- Oversee daily store operations and staff scheduling.
- Train team members on customer service best practices and product knowledge.
- Monitor sales performance and implement strategies to improve customer engagement.
- Analyze customer feedback and sales data to identify areas for improvement.
- Collaborate with other departments to maintain visually appealing store displays.
- Resolve customer complaints and ensure customer satisfaction.
Requirements
- High School Diploma or equivalent required.
- Previous experience in retail management or supervisory role preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze sales data and customer feedback.
Nice-to-haves
- Experience in a retail environment, particularly in a customer-facing role.
- Knowledge of inventory management and merchandising strategies.
Benefits
- Competitive hourly wage between $12.50 and $13.50 per hour.
- Opportunities for career advancement within the company.
- Employee discounts on store merchandise.
