Customer experience manager Full Time- Kilgore Store

$27,269 - $53,019/Yr

Michaels - Kilgore, TX

Full-time - Entry Level

Onsite - Kilgore, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Experience Manager at Michaels Stores Inc. is responsible for overseeing the retail sales team and ensuring a high level of customer satisfaction in the Kilgore store. This full-time position focuses on enhancing the customer experience, managing staff, and driving sales performance.

Responsibilities

• Oversee daily operations of the retail sales team.
• Ensure high levels of customer satisfaction through excellent service.
• Train and develop team members to improve performance.
• Monitor sales metrics and implement strategies to achieve targets.
• Handle customer inquiries and resolve issues promptly.

Requirements

• High School Diploma or equivalent required.
• Experience in retail management or supervisory role preferred.

Nice-to-haves

• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Experience with inventory management.

Benefits

• Competitive hourly wage between $12.50 and $13.50.
• Opportunities for career advancement within the company.