Michaels - Norman, OK
posted about 1 month ago
The Customer Experience Manager is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This role involves ensuring compliance with company policies, training and developing team members, and maintaining store recovery standards to uphold the brand's promises. The manager will also oversee customer service, assist with inventory processes, and serve as the Manager on Duty (MOD).