Michaels - Round Rock, TX
posted 15 days ago
The Customer Experience Manager is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This role involves ensuring compliance with company policies, training and developing team members, and maintaining store recovery standards to uphold brand promises. The manager will also oversee cash reconciliation, inventory processes, and assist in executing store events while serving as a role model for customer service excellence.