Customer Experience Manager Nights & Weekends Part Time

Michaels - DFW Airport, TX

Part-time - Mid Level

DFW Airport, TX

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Experience Manager at Michaels is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This part-time position focuses on maintaining store recovery standards, ensuring compliance with company policies, and providing friendly customer service. The role involves training and coaching team members, managing cash reconciliation, and executing safety programs, all while serving as a role model for the team.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead the omnichannel processes and maintain store recovery standards.
• Assist the Store Manager in managing adherence to Standard Operating Procedures (SOPs).
• Ensure compliance with company policies and standards.
• Achieve KPIs and manage the team to meet their role KPIs.
• Plan and lead the execution of in-store events.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Support inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN).
• Assist with onboarding new team members and training the customer experience team.
• Serve as Manager on Duty (MOD) and interact positively with customers and team members.
• Participate in truck unloading and stocking processes.
• Cross-train in Custom Framing selling and production.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.

Nice-to-haves

• Experience in custom framing solutions.

Benefits

• Comprehensive benefits package (details available on Michaels Benefits website).