Customer Experience Manager Part-Time (Evening Key Carrier)

Michaels - DuBois, PA

Part-time - Entry Level

DuBois, PA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Customer Experience Manager (Part-Time Evening Key Carrier) at our Dubois location, you will play a pivotal role in enhancing the customer experience and ensuring that our store operates smoothly during evening hours. Your primary responsibility will be to lead and motivate a team of associates to deliver exceptional service to our customers. You will be the face of the store during your shift, setting the tone for customer interactions and ensuring that every customer leaves with a positive impression of our brand. In this role, you will oversee daily operations, including managing inventory, ensuring product availability, and maintaining store presentation standards. You will also be responsible for training and developing team members, fostering a culture of teamwork and collaboration. Your leadership will be crucial in driving sales and achieving store goals, as you will work closely with the management team to implement strategies that enhance customer satisfaction and loyalty. Additionally, you will handle customer inquiries and resolve any issues that may arise, ensuring that all customers feel valued and heard. Your ability to communicate effectively and build relationships with both customers and team members will be essential to your success in this position. You will also be expected to uphold company policies and procedures, ensuring compliance with safety and operational standards.

Responsibilities

• Lead and motivate a team of associates to deliver exceptional customer service.
• Oversee daily store operations during evening shifts.
• Manage inventory and ensure product availability.
• Maintain store presentation standards and cleanliness.
• Train and develop team members to foster a culture of teamwork.
• Drive sales and achieve store goals in collaboration with management.
• Handle customer inquiries and resolve issues promptly.
• Uphold company policies and procedures, ensuring compliance with safety standards.

Requirements

• Proven experience in a retail or customer service environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Strong problem-solving skills and ability to handle customer complaints effectively.

Nice-to-haves

• Experience in a key carrier or supervisory role.
• Familiarity with inventory management systems.
• Knowledge of retail sales strategies and techniques.

Benefits

• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on store merchandise.
• Opportunities for professional development and training.