Customer Experience Manager Part Time

Michaels - Corvallis, OR

Part-time - Entry Level

Corvallis, OR

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Customer Experience Manager, you will play a pivotal role in enhancing the customer journey and ensuring that our clients receive the highest level of service. This part-time position is designed for individuals who are passionate about customer service and have a knack for problem-solving. You will be responsible for leading a team of customer service representatives, providing training and support to ensure they are equipped to handle customer inquiries effectively. Your role will involve analyzing customer feedback and implementing strategies to improve service delivery, ensuring that our customers feel valued and heard. In this position, you will also collaborate with other departments to streamline processes and enhance the overall customer experience. You will be expected to monitor key performance indicators related to customer satisfaction and work towards achieving set targets. Your ability to communicate effectively and foster a positive team environment will be crucial in driving the success of our customer service initiatives. Additionally, you will be responsible for managing customer complaints and resolving issues in a timely manner. This will require a proactive approach and the ability to think critically under pressure. You will also be involved in creating and maintaining a welcoming atmosphere in the store, ensuring that every customer interaction is positive and memorable. Your leadership will inspire your team to go above and beyond in delivering exceptional service, making a lasting impact on our customers and the community.

Responsibilities

• Lead and manage a team of customer service representatives.
• Provide training and support to team members to enhance their skills.
• Analyze customer feedback and implement strategies for improvement.
• Monitor key performance indicators related to customer satisfaction.
• Collaborate with other departments to streamline processes and enhance customer experience.
• Manage customer complaints and resolve issues promptly.
• Create and maintain a welcoming atmosphere in the store.
• Inspire and motivate the team to deliver exceptional service.

Requirements

• Proven experience in customer service or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and implement improvement strategies.
• Proficient in using customer service software and tools.
• Strong problem-solving skills and ability to think critically under pressure.

Nice-to-haves

• Experience in retail management or a similar role.
• Familiarity with customer relationship management (CRM) systems.
• Knowledge of customer service best practices and trends.

Benefits

• Flexible working hours to accommodate personal commitments.
• Opportunity for professional development and training.
• Employee discounts on products and services.