Michaels - Corvallis, OR
posted 4 months ago
As a Customer Experience Manager, you will play a pivotal role in enhancing the customer journey and ensuring that our clients receive the highest level of service. This part-time position is designed for individuals who are passionate about customer service and have a knack for problem-solving. You will be responsible for leading a team of customer service representatives, providing training and support to ensure they are equipped to handle customer inquiries effectively. Your role will involve analyzing customer feedback and implementing strategies to improve service delivery, ensuring that our customers feel valued and heard. In this position, you will also collaborate with other departments to streamline processes and enhance the overall customer experience. You will be expected to monitor key performance indicators related to customer satisfaction and work towards achieving set targets. Your ability to communicate effectively and foster a positive team environment will be crucial in driving the success of our customer service initiatives. Additionally, you will be responsible for managing customer complaints and resolving issues in a timely manner. This will require a proactive approach and the ability to think critically under pressure. You will also be involved in creating and maintaining a welcoming atmosphere in the store, ensuring that every customer interaction is positive and memorable. Your leadership will inspire your team to go above and beyond in delivering exceptional service, making a lasting impact on our customers and the community.