Customer Experience Manager Part Time

Michaels - Davie, FL

Part-time - Entry Level

Davie, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Customer Experience Manager, you will play a pivotal role in enhancing the customer journey and ensuring that our customers have a positive and memorable experience in our store. Your primary focus will be on leading a team that is dedicated to providing exceptional service and support to our customers. You will be responsible for developing and implementing strategies that improve customer satisfaction and loyalty, while also driving sales and operational excellence. This position requires a strong understanding of customer needs and the ability to translate those needs into actionable plans that benefit both the customer and the business. In this part-time role, you will work closely with store leadership to create a welcoming and engaging environment for customers. You will oversee the daily operations of the customer service team, ensuring that all team members are trained and equipped to handle customer inquiries and issues effectively. You will also be responsible for monitoring customer feedback and using that information to make informed decisions about service improvements and team performance. Additionally, you will collaborate with other departments to ensure a seamless customer experience across all touchpoints. This includes working with merchandising, marketing, and operations to align on promotions, product availability, and store layout. Your ability to communicate effectively and foster a culture of teamwork will be essential in achieving our customer experience goals.

Responsibilities

• Lead and manage the customer service team to ensure high levels of customer satisfaction.
• Develop and implement customer experience strategies that drive loyalty and sales.
• Monitor customer feedback and address any issues or concerns promptly.
• Collaborate with store leadership to create a welcoming environment for customers.
• Train and mentor team members on best practices for customer service.
• Analyze customer data to identify trends and areas for improvement.
• Work with other departments to ensure a cohesive customer experience across all channels.

Requirements

• Proven experience in a customer service or management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Experience in retail or a similar environment is preferred.

Nice-to-haves

• Experience with customer relationship management (CRM) software.
• Knowledge of retail merchandising and marketing strategies.

Benefits

• Flexible scheduling to accommodate work-life balance.
• Opportunities for professional development and training.
• Employee discounts on store products.