Michaels - Davie, FL
posted 3 months ago
As a Customer Experience Manager, you will play a pivotal role in enhancing the customer journey and ensuring that our customers have a positive and memorable experience in our store. Your primary focus will be on leading a team that is dedicated to providing exceptional service and support to our customers. You will be responsible for developing and implementing strategies that improve customer satisfaction and loyalty, while also driving sales and operational excellence. This position requires a strong understanding of customer needs and the ability to translate those needs into actionable plans that benefit both the customer and the business. In this part-time role, you will work closely with store leadership to create a welcoming and engaging environment for customers. You will oversee the daily operations of the customer service team, ensuring that all team members are trained and equipped to handle customer inquiries and issues effectively. You will also be responsible for monitoring customer feedback and using that information to make informed decisions about service improvements and team performance. Additionally, you will collaborate with other departments to ensure a seamless customer experience across all touchpoints. This includes working with merchandising, marketing, and operations to align on promotions, product availability, and store layout. Your ability to communicate effectively and foster a culture of teamwork will be essential in achieving our customer experience goals.