Customer Experience Manager - Paul Miller Content Studio (The Garage)

Paul Miller Ford - Lexington, KY

Full-time - Mid Level

Lexington, KY

Motor Vehicle and Parts Dealers

About the position

The Customer Experience Manager at Paul Miller Content Studio (The Garage) is responsible for leading the development and execution of customer experience strategies aimed at enhancing service operations within the Quick Lane division. This role focuses on creating exceptional customer journeys and ensuring a seamless, high-quality service experience from initial contact through post-service follow-up.

Responsibilities

• Oversee the Quick Lane service operations.
• Collaborate with sales and service teams to deliver consistent customer satisfaction.
• Lead training programs that empower staff to provide superior service.
• Implement innovative solutions to simplify service processes.
• Drive customer retention and elevate the overall experience at The Garage.

Requirements

• Mid-level leadership experience.
• Strong communication skills.
• Proven problem-solving abilities.