Customer Experience Manager - Sales Enablement, Wound Closure East Coast

$110,000 - $150,000/Yr

Corza Medical - Remote, OR

Full-time - Mid Level

Remote - Remote, OR

Administrative and Support Services

About the position

The Customer Experience Manager for Sales Enablement at Corza Medical is responsible for leading the design and implementation of a new Customer Experience structure aimed at supporting the Wound Closure sales organization. This role combines strategic oversight with hands-on support to enhance salesforce effectiveness through process ownership, data analytics, and cross-functional collaboration. The manager will leverage their experience to drive revenue objectives and operational efficiency while fostering a high-performance culture within their team.

Responsibilities

• Design and implement structure to support internal deliverables for the Wound Closure sales organization and customers.
• Lead the implementation of sales support programs and conduct operational reviews to align resources with strategic goals.
• Collaborate with cross-functional partners to address gaps, refine strategies, and drive improvements.
• Present findings and insights to various internal stakeholders.
• Lead and manage a team of Customer Experience members, providing direction, coaching, and support.
• Foster a high-performance culture by setting clear expectations and encouraging continuous development.
• Ensure data entry, activity tracking, and reporting in Salesforce is completed in real-time.
• Collaborate with sales leadership to enhance Salesforce capabilities for sales objectives and pipeline forecasting.
• Promote timely and accurate Salesforce usage to maintain data integrity.
• Develop and maintain reporting to track team performance and customer experience insights.
• Utilize Power BI to create dashboards and reports that drive strategic decisions and operational reviews.
• Establish key metrics to measure sales support objectives in collaboration with sales leadership.

Requirements

• Bachelor's degree is required.
• 3+ years of experience in a supervisory role focused on sales support or customer experience.
• Project management or leadership operational Blackbelt or Kaizen initiatives highly desired.
• Proven track record in building out support functions and executing successful sales enablement processes.
• Proficiency in SharePoint and Salesforce or other CRM platforms.
• Advanced Excel skills for data analysis and performance measurement.
• Ability to outline development needs for analytics and dashboarding using Tableau or PowerBI.
• Strong proficiency in PowerPoint for creating presentations for diverse audiences.
• Experience in pipeline forecasting, territory alignment, and sales operations.

Nice-to-haves

• Experience with customer experience strategies and frameworks.
• Familiarity with healthcare or medical device industries.

Benefits

• Medical insurance
• 401K
• Vacation and sick time
• Paternal leave
• Competitive salary range of $110,000 - $150,000